You have to receive it on the first delivery attempt. If there is a delay (interrupt/lost) that is the fault of the USPS, We are NOT responsible. (Please make sure that someone is at home to receive the package.)
If your plant arrived DOA, you must email a digital photo of the DOA plants that still in the original unopened bag to us within 24 hours of the package arrival at the shipping address.
If you have any issues, don’t hesitate to contact us and we will get it resolved.
All live stock might contains a chance of algae, snails and duckweed. We will remove as much as we can.